About Star & Tokki's Shop-n-G.O!

Star and Tokki are two (2) long-running fans of k-pop and are avid collectors.

Tokki began his k-pop adventures after coming across TVXQ's "Tri-Angle" music video back in 2004; however, he only became an actual fan of k-pop in 2007 after the release of Super Junior's "Don't Don" music video. It wasn't until the release of Infinite's "Destiny" in mid-2013 that he started collecting k-pop merchandise officially.

Star's k-pop adventure started after he came across SHINee's "Ring Ding Dong" music video back in 2009, which is also the same time he became a real fan k-pop. He didn't start collecting k-pop merchandise until after Super Junior's "Bonamana" release in 2010.

The two of them met through their mutual love of Teen Top's (now ex-)member L.Joe, and eventually got married to each other. (Thanks L.Joe!) After moving in together, after Tokki moved up to Canada from the United States in order to live with Star, they merged together both of their collections and now collect together.

Because they both collect k-pop merchandise, Star and Tokki decided to open up a group order account together - to save on shipping, as well as to get better pulls for album benefits. The first group order account they opened was short lived, as they became too busy to keep it open; the groups they collected then also became too overwhelming to continue collecting for. However after their schedules improved, and they switched to collecting different groups, they both decided to try again.

Their group order manager friend generously agreed to share their Korean address with them after the two of them expressed that they would like to try again, and helped them figure out how to use it so they could save on shipping for both accounts. Since it's cheaper to have orders sent to their Korea address and then forwarded to their Canada address than to pay EMS each time for all orders, they decided it would help others and themselves to split the shipping further by hosting group orders.

And thus, Star & Tokki's Shop-n-G.O came into creation! *Jazz hands!*

Terms and Conditions!

Note: Our terms and conditions may change at any given notice; we will let everyone know on our Twitter account of any new changes made to our terms and conditions. | Current version: December 12, 2019 [Previous Versions]

By joining Star & Tokki's Shop-n-G.O's group orders, you agree to be completely committed to the group order, and completing all payments in full. As well, you are agreeing to all terms and conditions listed below.

Once an ordering period ends, you will not be able to back out or cancel your order. If you back out or cancel an order after the ordering period ends, you will be dropped from the order and no refunds will be given.

However, we are lenient when it comes to special reasons for backing out of orders. In the event that a fansite turns out to be a sasaeng, we will allow cancellations with no penalties - however, if payments have been sent to the fansite, we will not be able to offer a refund. We can only refund you if someone takes your spot or if we get a refund from the fansite.

If you can't pay by the payment deadlines, we are willing to hold your items for the amount of time agreed upon by you and StarTokkis until you are able to pay. However, if you can't pay by the deadline extension, you will be dropped from the order with no refunds provided.

Refunds for group orders will only be provided if payments have yet been to be paid to the original host due to lack of communication or delays after three (3) months, or if a full refund was provided by the original host due to cancellation of the order.

Refunds for backing out after the ordering period will only be given if there's someone to take your spot for you. In the event that we have to find someone to take your spot, we will be taking seventy-five percent (75%) of the original payment as payment for wasting our time, energy, and efforts; you will only be getting a twenty-five percent (25%) partial refund for backing out after the ordering period ends. If you find someone to take over your spot, we will not be taking any percent of the payments made but you must let us know as it's your responsibility to inform us of these changes in ownership.

We are more than flexible with deadlines, and definitely willing to accept late payments, but you must let us know in advance of any delays or issues that may arise during payment deadlines. With the exclusion of first (1st) payments, if you fail to pay by the deadline specified in the email, you will have to pay a late fee of $1 USD for every day that your payment is late, for up to one (1) week - though some orders may require a higher late fee due to the size or weight or how much of the order we have to cover.

After a week of no payments, you will be dropped from the order and your items will be up for reclaim. This is in consideration to us, as we will have to cover your payments for you until you are able to pay. You may be able to reclaim your items but you will still have to pay all payments, the late fee, and a reclaim fee. You will not receive your items until all your payments and dues are paid in full.

All payments must be sent in United States Dollars (USD) via Friends and Family (F&F) on PayPal or in Canadian Dollars (CAD) by eTransfer, unless stated otherwise. We will convert the costs of USD to CAD for each order for ease; if prices seem higher than what you Google or use for PayPal wallet, it is because we add conversion fees and bank transfer fees on top of the converted cost.

If you send your payment via Goods & Services (G&S), we will refund it immediately and take $0.30 to cover the refund fee*. If you send the payment in the wrong currency, you will be refunded immediately but we will take the appropriate fees from your refund. We do accept cash as a payment method but only for Canadian joiners - as we'd have to shoulder the conversion costs for USD - and as long as you're willing to take the risk of sending concealed cash or will transfer the money in person before the order deadline.

* If you're an international joiner and your country only allows G&S (example: Mexico) please message us beforehand so we can give you the price with G&S fees.

First (1st) payments is the total of your orders and must be paid to us before filling out the form. We now require PayPal Transaction Numbers (Transaction ID) as proof of payment. The transaction number can be found under 'Transaction ID' on the transaction page after you click on the transaction. If you fill out the form without the transaction ID, your form will automatically be deleted; the only exception to this is if you're paying via a different method, in which case your form will be accepted as soon as payments are confirmed.

Fee payments are to cover the cost of domestic shipping within Korea, bank transfer fees, PayPal transfer fees, and proxy fees. As we can no longer to afford to cover these costs until EMS payments are sent, we are now requiring them to be paid right after we pay for the orders. If the total of these fees is under $10 USD, they will be sent with EMS emails; however, if the fees exceed $10 USD, you will an email for the fee payments.

Second (2nd) payments cover your share of the international shipping to our location and are due within seventy-two (72) hours of us sending the second (2nd) payment email. After seventy-two (72) hours have passed, you will be taxed a $1 USD late fee for every day after that you have not paid, up to one (1) week. After one (1) week, your items will be up for reclaim and you will be dropped from the order with no refund. This fee may be higher for orders with a higher shipping fee, as it's more money we have to shoulder due to your negligence or delays.

Third (3rd) payments is the cost of shipping from our location to yours and are due within thirty (30) days of us sending the initial third (3rd) payment email. The only exception to this deadline is if you opted for combined orders, in which the deadline is then extended to two (2) months from the first (1st) domestic email, or if we have not sent you a domestic quote within the thirty (30) days due to our own busy schedules. Joiners who are doing pick-ups will not have to pay a third (3rd) payment, but must conform to our pick-up conditions.

Pick-ups follow the same 'thirty (30) day deadline; ninety (90) days combined' rule as domestic shipping does, but we're more lenient as our real life schedules tend to make it difficult to schedule frequent pick-ups. Our pick-up locations are Yorkdale Station, Yorkdale Shopping Centre, Koreatown, Saint George Station, and Union Station, but we can also do pick-ups anywhere between Yorkdale and Union stations, as long as we don't have to exit the station and pay double fare. We are willing to venture out further but will require an additional transportation fee, as we would have to make time specifically for your pick-up.

If you violate or break any of our terms or conditions, you will be given a strike; repeat offenders will be blacklisted. If you send the payment via the wrong method or forget to put a note in the payment, you will be given a strike; the wrong payment will be refunded without the PayPal fee, while the no-note payment will be kept until we are notified of the error. If you don't tell us by the deadline, you will not be included in the order. If you don't pay your dues by the deadlines specified in the email for fee payments, second (2nd) payments, or third (3rd) payments, you will be dropped from the order with no refunds once the late payment period ends.

All updates and information for all orders hosted by StarTokkis can be found on our masterlist, our Twitter, and our update hashtag, #StarTokkisUP. To search the update hashtag for specific orders, try searching it up with keywords from the original tweet or order name for easier navigation. Please use these for your convenience. We will no longer be answering direct messages, emails, nor CuriousCat questions asking us for updates unless there hasn't been any updates after two (2) weeks.

For returns, damages, or lost mail, please read our disclaimer page.

Thank you for reading!

Frequently Asked Questions,

For any shipping questions, please refer to our Shipping F.A.Q.!

How much will EMS or domestic shipping be?
EMS and domestic shipping depends on the total weight of the items, and we won't know the total weight of the items until the deadline passes and we have a confirmed quantity for the order, or we forward all our packages from our K-address. We can give estimates based on past orders and weight estimates but those won't be the actual price you'd pay for EMS nor domestic shipping as they are estimates.

Can I combine domestic shipping?
Absolutely! You may have to pay EMS multiple times if your items arrive at different times, but we're more than willing to hold items for domestic shipping for up to two (2) months since the arrival of the first item.

I'm joining multiple orders at once. Can I combined first (1st) payments into one (1) to save on fees?
Yes! All we ask is that you put all of the require notes in the note section.

Can I pay all payments at once?
No, you cannot pay all payments at once. We cannot afford to shoulder your first (1st), second (2nd), and third (3rd) payments until you're able to pay.

Why was my payment refunded?
You didn't follow the rules, stock was depleted, or the order was cancelled. We include a note in the refund with the reasoning so please check that for your specific reasoning!

Do you do individual orders/personal orders?
Yes, we do both individual orders and personal orders. Please DM us for the forms~

If I'm the only person who joined an order, do I have to shoulder EMS myself?
No, you won't have to shoulder is by yourself! We usually have minimum orders required for non-Korean and non-Japanese orders so that no one (1) person has to shoulder it themselves. For Korean and Japanese orders, we have addresses we ship to for those orders, so you won't have to shoulder the costs yourself, just your share of the forward package split.

The group order I joined has sorting. Can I ask which benefits I pulled?
Yes, you can! Sometimes we automatically tell people who they got, sometimes we leave it as a surprise, but if you absolutely want to know before it arrives to you, just let us know during the domestic shipping stage~

Do you send confirmation emails?
No, we do not~ If you follow our rules and conditions for first (1st) payments then the Google Form Submission email you get after filling out the form is your confirmation. Form submission emails are usually sent right after filling out the form. Check your spam inbox if it's not in any of your regular inboxes!

How does unsealed benefit (photo cards, post cards, stickers, CD, etc) sorting work? What determines who gets first (1st) priority?
First, we ask people to pick sealed or unsealed for sorting; if they answer sealed, they will not get any benefit sorting - internal nor external. However, if they answer unsealed, we will open the specified quantity of items and pull out the benefits to organize them by member (or duos, units, or group depending on the items' specifications). Once we organize the benefits and count up the quantities, we then sort the benefits by priority to the person who paid EMS the quickest. So if you're first (1st) to pay EMS, you're most likely to get your first (1st) pick for your benefits.

Can I change my preference for bias priority?
Yes, you can. Please message us after you receive the second (2nd) payment email.

Can I change my preference for item version(s)?
Yes, you can but please message us before the form deadline or we will not be able to change your preferences.

I sent a message but haven't heard back yet. Can I bump up my message?
If the answer isn't found in our Terms and Conditions, Disclaimer, Shipping and Handling or above, then feel free to bump up your DM or email after twenty-four (24) hours. If the answer is found in any of those pages, then it'll remain ignored.

If I receive multiple emails for second (2nd) payment, can I pay them all at once?
Yes, absolutely! We simply ask that you include all required notes in the note section so we know what the payment is for!

Do you take other payments methods, besides cash (Canada only), PayPal, and eTransfer?
Unfortunately we cannot! As we are based in Canada, these are the only methods available to us.

Have you shipped my order yet?
Please message us with your name, PayPal email, and PayPal name or we won't know who you are! Once we have that information, we'll let you know if your order has been shipped or not. However, we do tend to message individuals when their order have been shipped. If you haven't received an email, chances are that it hasn't been shipped yet.

Have you shipped this order yet?
Please check the masterlist and thread before asking us this! If the status on the masterlist says 'begun domestic delivery' then we have started; we don't announce that an order has been shipped from our location until the last item leaves our possession, in which case the order is then marked as 'completed'.

Is there any updates on (my/this) order?
Please check the masterlist and thread first! We're usually good at keeping up with updates, so you'd be able to find the answer in those locations. If there's been no updates regarding the order after two (2) weeks, and it's not marked as 'at (Korean/Japanese/Canadian) address', then you can ask and we'll look into it!

When will you be shipping (my/this) order?
We have no set schedule, only that we work from oldest arrived orders to newest; with the exception of combined delivery (in which case, it's still done in a first-arrived-first-sent process). We usually announce which months' stuff we're working on so keep an eye out on our tweets!

Can we message you for pick-ups?
We would prefer you didn't, as we'd be emailing everyone instead! Please only message us first for pick-ups if we're advertising picking up at a local event (like we did for the Seventeen Carat Day Cupsleeve Event, or Seventeen's An Ode in Chicago concert). We request this as most likely we're not sorting through newest arrivals until after we've finished sorting through orders that arrived before then!

Frequently Asked Questions,

For any general questions, please refer to our F.A.Q.!

What couriers do you use?
For international shipping from Japan, China, and Korea, we prioritize Express Mail Service (EMS); we do not use DHL, FedEX, or UPS unless it's the only option as they always get hit with customs. For other countries, we opt for Standard International Registered Shipping (Registered SAL) unless there's enough orders that EMS won't be expensive when split. For domestic shipping, we use ChitChats.

Have you ever been hit with customs?
We rarely get hit with customs for EMS; the only time we remember getting hit with customs is when it was transferred over to DHL for an undisclosed reason. For DHL, FedEX, UPS, we always get hit with customs. For other international mail methods (Registered SAL, Registered Air Mail, ePacket, stamped mail, etc), we rarely get hit with customs.

Do you use DHL/UPS/FedEX?
No, we do not willingly use DHL, UPS, nor FedEX. The only methods we use are EMS for Korean and Japanese forwarding, and Registered Air Parcel for other countries if EMS is too high. However, we do use those methods for domestic delivery through ChitChats to our USA joiners only.

Why don’t you use DHL/UPS/FedEX?
UPS, DHL and FedEX always get hit with customs for Canadians. Even declaring it as a gift or personal purchase and under-valuing the package doesn’t help you avoid custom charges for those methods.

How much does DHL/UPS/FedEX customs cost?
It depends on the package’s declared value, the size of it, the weight of it, and the contents declared, so there’s no way we would know that information.

Do you have an estimate on how much customs could cost?
No. We don’t. We do not work for, nor are affiliated with, DHL/FedEX/UPS. If you really want to get an estimate, the Canada Border Services Agency (CBSA)'s website for Importing Goods for Personal Use by Courier and Estimate Duty and Taxes pages are available at your disposal.

If you did receive a package via UPS/DHL/FedEX, how much did customs cost?
It varied depending on the declaration of goods, the declared value, the weight, and the dimensions. We will not give you any data, as we refuse to be held accountable if the costs of customs differs from what you expected based on our data.

How long does it take for EMS/DHL/UPS/FedEX packages to arrive?
Estimates regarding the duration of shipping can be found on their websites.

Is EMS/DHL/UPS/FedEX delayed right now?
The status of their deliveries can be found on their websites.

How much are stamps?
This information can be found on Canada Post (CP) or United States Postal Service (USPS)’s websites, or your country's postal website if you're from neither Canada nor America.

How much does it cost to ship (item)?
Find the dimensions (height, width, length) and the weight of your package or letter and input it into any of the available online calculators available to you from any courier’s website.

Can I change my preference for domestic delivery?
Yes, you can. Please message us after you receive the domestic confirmation email.

Group Orders,

Group orders are a way for fans to obtain the merchandise they want by saving on costs they would have to spend. Many items, whether they're official or unofficial, are not always easily accessible to everyone around the world. These items are either region specific, country specific, have payment methods that are unavailable to international orders, or are expensive to ship.

Group orders are a way to help individual afford and obtain the merchandise they might not otherwise have access to. Some of the ways to do this is by splitting international shipping costs between all individuals joining an order, or by having access to an address that is within the area of shipping conditions.

By using a foreign address, we can have all orders shipped to one location by using the cheaper domestic shipping method, then have those orders forwarded together from that address to our location at once using the more-expensive international shipping - which is then split among all individuals in the forwarded package.

Hence the name group orders: a group of individual participating in one (1) order.

Buying, Selling, Trading,

For shipping and handling information, please click here.

⠀Buying⠀
Proof of past successful transactions will be requested before committing to the order, unless we have had a transaction with you prior.

Damages must be made known ahead of time. If items show damages that are not the result of mishandling during shipping and we were not told of the damages beforehand, we will request a partial or full refund.

We will send online payments by PayPal only or pay cash when doing meet-ups.

We are willing to pay via either Friends & Family or Goods & Services.

Payments will be done in the currency specified by the seller.

We are open to worldwide sellers, though we will always prefer North America and Korea over other countries due to cheaper shipping costs.

We will ask for packaging proof to ensure our items arrive safely, so please provide them when requested or we will drop the transaction.

⠀Selling⠀
For proof of successful transactions, please use our feedback tag or check our instagram's highlights. We will link these to everyone prior to commitment.

We only take CAD and USD for payments.

PayPal (USD), eTransfer (CAD), and Cash (CAD) - concealed or in person - are our accepted payment methods.

We accept Friends & Family only; unless you are paying for tracked shipping then we will accept Goods & Services.

Any damages will be made known ahead of time.

Videos and/or photos of the items and packaging will be supplied prior to shipping. Once you confirm your address and consent to the packaging, you will not be able to get a refund for any damages, as we are 100% transparent about all defects prior to commitment.

⠀Trading⠀
Proof of past successful trades will be requested before committing to the trade, unless we have had a transaction with you prior.

We are willing to trade any items we are selling for items we're looking for.

Trades on both sides must be packaged with either a toploader or cardboard to ensure protection, especially for flat items. If trading bigger items, they must be in bubble wrap. We will not accept trades with lackluster packaging, as we'll package our halves of trades securely.

Trades must be sent on the day agreed upon, unless delays are communicated between all parties. We understand delays but if you cannot ship by the specified time, and keep putting it off for an extended period of time, we will expose you as a scammer.

Photos of the packaging - inside and out - must be displayed before shipment, so we can confirm the packaging and address to ensure no damages will arise during shipment and the package will not get lost. If we do not agree with your packaging, we may withhold your half of the trade until we are satisfied or until your half arrives to us.

We will ship stamped only for flat items, unless you're willing to shoulder some of the tracked shipping costs.

Packaging, Shipping, and Handling,

⠀Packaging⠀
For albums, we wrap the albums in bubble wrap - either individually or altogether, depending on the size, fragility, and material of the albums - in either a poly mailer or manila envelope. If you want it shipped in a box, you will have to pay an additional cost for materials.

For photo cards, we will put the cards in a penny sleeve, inside a top loader, inside a cellophane bag, then re-enforced with cardstock, before being placed inside the envelope, which will then sealed with tape.

For postcards, we will put the postcards in a toploader, and seal off the opening with plastic secured to the toploader with washi tape, re-enforced with cardstock, then placed inside an envelope, which will then sealed with tape.

For posters, we ship folded and unfolded. Folded posters are placed inside a document mailer, or wrapped in bubble wrap and placed inside a poly mailer or manila envelope. Unfolded posters are shipped in a poster tube with both ends secured with tape, but will cost extra for materials.

For apparel, we tend to just have it wrapped in a bag, inside a poly mailer or manila envelope, as there's no worry for items being damaged by bending or folding; if the apparel has hard edges (like snapbacks or dad hats), we will add bubble wrap to ensure that it is protected.

For acrylic items, keychains, and standees, we will encase the items in cardboard and add bubble wrap around it, as well as write 'fragile' on the outer packaging, to hopefully try and prevent damages during shipping. They're shipped in a poly mailer or manila envelope.

For fans, we will secure it between sturdy cardboard and then wrap it in bubble wrap inside a poly mailer or manila envelope.

If there's a mixture of items, we will do our best to secure each individual items by matching them up with similar items, and package it in a way we think will protect it the best.

If you prefer a specific way of packaging, please let us know in advance so we can accommodate you.

⠀Shipping⠀
We use a cheaper alternative for shipping, a service called ChitChats here in Toronto, but it's out of the way for us. We have to dedicate time to go there. However, with our busy schedules and the offices' schedule (09:00 to 17:30 [05:30 PM] EST; closed weekends) rarely matching up, it's hard to find time to visit.

It takes us one (1) hour to get there and one (1) hour back, so it's a two (2) hour commute via public transit, so we have to dedicate at least three (3) hours on drop-off days; which would mean sacrificing sleep in order to do drop-offs, as Tokki works graveyard shift and Star works afternoon shift. So unless you're willing to pay extra for domestic shipping, please don't expect frequent domestic shipping drop offs, though we'll try our best to go at least a couple times a month.

We are looking into a third (3rd) party service who will pick up from our location and drive our packages to ChitChats but we're still testing the waters.

We ship tracked for all group orders, and stamped mail for personal sales. It's actually cheaper for items to be shipped via the tracked option unless your order is only for paper goods, in which case stamped is cheaper. If you want to change from stamped to tracking, you must pay the difference, but be aware that shipping may take longer.

⠀Handling⠀
We handle everyone's merchandise and goods better than we'd handle our own, meaning with the utmost respect. We'll do our best to ensure that the items get to you in the same manner that they arrived to us.

⠀Materials⠀
As a lot of the materials we use are recycled from our own orders, we kindly ask that everyone disposes of these materials correctly if there's no plans to reuse them. We use a lot of plastic from the tape, bubblewrap, to poly mailers, though we're not sure which ones are biodegradable and which ones aren't. Our planet is currently in a very fragile state, as are our ecosystems, and our animal and plant life, so we beg everyone to recycle, reduce, or reuse these items to prevent from damaging our earth further, hurting and endangering the lives of our animals, or ruining our ecosystems. Please, please, please do not carelessly toss out these materials!

We hope to use bubble mailers in the future for orders, but as it currently stands we cannot afford such extensive supplies. We will try our best to package all orders as protected as possible!

⠀Other Information⠀
We use a lot of tape - packaging tape, masking tape, regular tape, washi tape - but we will never put tape directly on any items. Tape is either stuck to the bubble wrap, penny sleeves, top loaders, paper, cardstock, or cellophane bags, but never the actual merchandise.

If you want photo or video proof of the packaging for your order, please message us during the domestic confirmation emails to let us know, otherwise we will not provide proof as we have dozens, if not hundreds, of items being packaged.

Disclaimer,

Note: Our terms and conditions may change at any given notice; we will let everyone know on our Twitter account of any new changes made to our terms and conditions. | Current version: December 12, 2019 [Previous Versions]

⠀Schedules & Delays⠀
Group orders are for cheaper services, not faster service. If you cannot be patient and wait, then group orders are not for you. Group orders can take anywhere from weeks to months to be completed, due to numerous reasons. Reasons can include, but are not limited to, delays in shipping to our external addresses, delays due to holidays, our schedules being too busy to make trips to the post office, items being out of stock, shipping times (to any of our addresses), customs holding packages, packages going missing or not being accounted for, production times, communication delays, awaiting responses from original hosts or our proxies, and other various reasons.

We ship and do pick-ups as often as our schedules allow, and we forward our packages once a month from our external (Korean, Japanese) addresses, unless we're doing a rush order or there's a lot of orders at the address, enough that shipping won't be too overly expensive for our joiners.

Please keep this all in mind before joining group orders; group orders exist to save money not to obtain items quickly.

⠀Damages⠀
In order to get a refund from damages, you must have photo and video proof of the damages, including an unboxing video. We will only accept damages that are caused from our own negligence, and not from the post office nor handling during shipping as that is out of our control. If you cannot provide an unboxing video to show us that the damages were done before packaging, we will not humour your claims for a refund, as we cannot ensure that the damages weren't done purposely nor that you're trying to get money back from an item that is different than the one we shipped to you.

If an item is damaged during transit from the original host to us, we cannot provide refunds for that either, as it is also out of our control. We will let you know if items arrive damaged to us but we cannot offer refunds, as we'd be paying out of pocket over something we had no control over.

We normally don't provide packaging videos nor proof for group order items, only personal sales, so if you would like to have that proof for sense of security, please let us know in advance so we can accommodate you.

We try to package everything in a way that we'd prefer our own merchandise to be packaged, but please take note that more extensive protection may result in a higher shipping fee, as supplies may add weight to the package, and supplies cost money too. We do try to package items safely but please understand that damages could happen even with protection, as not every courier handles packages as they would their own. (We say this from experience; Tokki works at a courier service and has seen some horrific treatment regarding packages.)

⠀Returns⠀
We will not allow returns for group order items, only personal sales. Returns will only be given if the items arrived damaged due to our own negligence, however we will not refund the price of shipping, nor return shipping, only the price of the merchandise.

⠀Lost / Stolen Mail⠀
We are not responsible for lost mail. We provide tracking numbers for group orders that go through domestic shipping. We provide proof of the stamp on the envelope and the receipt for the stamps for stamped mail. After the item leaves our hands at the post office, we are no longer responsible for the items.

If a tracked package doesn't arrive and the tracking stops updating, we will file for lost package but if it cannot be located, we will not compensate for lost packages as we provided a tracking number and it is out of our control.

If a stamped package doesn't arrive within an allocated time (up to three [3] months), we will not compensate for lost packages as you agreed to the risk of stamped mail. We never ship stamped without consent.

If an item is marked as delivered but it doesn't show up at your address, it's out of our hands and the fault of the courier service or whoever has your package. We can try to file a claim with the courier, but if there's nothing that can be done then we will not compensate for the stolen package. It is out of our control.